Frequently Asked Questions
How do I get started?
Is StudioCloud Desktop or Online Software?
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StudioCloud is desktop software with online capabilities.
Each StudioCloud desktop program has a copy of all of your data on it which allows you to work with or without an internet connection.
In addition, each desktop program syncs your data to the cloud which provides you with automatic backups as well as the ability to access your data from another computer, phone, tablet, or internet browser.
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Does StudioCloud support multiple users?
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Yes.
The free desktop software comes with one user login that allows that user to login on multiple computers and access their information anywhere they have an internet connection. However, that user can not be logged in on more then one desktop computer at the exact same time.
With StudioCloud’s EmployeeBoost you can have multiple users simultaniously on multiple computers all accessing and updating the information anywhere they have an internet connection. In addition, EmployeeBoost also has security role based access control, advanced scheduling, advanced reporting, and time card tracking.
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What functionality is free in StudioCloud?
The free version includes desktop software, iphone, ipad, android phone, and android tablet apps, 1 GB cloudstorage, and cloud services.
For a complete list of free features please view the comparison chart here.
Does StudioCloud come with support?
Free users have access to the community forum for support which can be accessed here.
Paid subscription receive live chat, email, and trouble ticket support. If a issue can not be resolved by live chat, email/trouble ticket then a screen share and a phone call will be scheduled to resolve the issue.
All users have access to the written tutorials which are available here.
Can I install StudioCloud on multiple computers?
Yes.
You can install StudioCloud on as many computers as you like.
To be able to login simultaniously on multiple computers at the same time you will need to subscribe to the EmployeeBoost.
Does StudioCloud work on Mac and Windows?
Yes.
StudioCloud runs on Adobe AIR which runs on both Mac and Windows. Adobe AIR's system requirements are available here.
What taxes does StudioCloud support?
StudioCloud has a customizable taxation tool to track all sales tax.
For International Customers StudioCloud also supports PST, GST, HST, and VAT.
Where is my information stored and is it secure?
Customer information is stored on your computer as well as in our secure data centers. All communications to and from the data center, are encrypted with full industry standard 128-bit SSL security.
Learn More About Our Data Centers
In addition, all credit card storage and processing is handled by Merchant Warehouse. Learn More About Merchant Warehouse
Who owns my information/data?
Can I process credit cards from StudioCloud
Yes.
StudioCloud integrates with Merchant Warehouse, our preferred payment gateway provider. With a Merchant Warehouse account, you can process ePayments, save and store credit card information, and process payments made online.
What currencies does StudioCloud support?
StudioCloud supports all currencies.
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StudioCloud Is Designed For Your Business
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