Frequently Asked Questions
How Do I Get started?
What functionality is free in StudioCloud?
Is StudioCloud Desktop or Online Software?
Does StudioCloud support multiple users?
Does StudioCloud come with support?
StudioCloud does not provide support for free users. Free users can access the community forum at mystudiocloud.com.
All users have access to the written tutorials, video tutorials, and Community Forum which are available under the help link.
Paid subscriptions as well as users that are in their 15 day free trial receive live chat, email, and trouble ticket support. If a issue can not be resolved by live chat, email/trouble ticket then a screen share and/or a phone call will be scheduled to resolve the issue.
StudioCloud also offers one-on-one training for a small fee. We'll share your screen, so we can see what you're seeing, and be able to talk to you so we can help you setup your software, train your team on how to use StudioCloud, or help teach you how to use StudioCloud for your specific industry.
Can I install StudioCloud on multiple computers?
You can install StudioCloud on as many computers as you like.
To be able to login simultaneously on multiple computers at the same time you will need to subscribe to the EmployeeBoost.
How much do the StudioCloud Add-ons cost?
StudioCloud provides free business management software with paid for add-ons.
To view a breakdown of our pricing click here
Does StudioCloud work on Mac and Windows?
StudioCloud runs on Adobe AIR which runs on both Mac and Windows. Adobe AIR's system requirements are available here.
What taxes does StudioCloud support?
StudioCloud has a customizable taxation tool to track all sales tax.
For International Customers StudioCloud also supports PST, GST, HST, and VAT.
Where is my information stored and is it secure?
Customer information is stored on your computer as well as in our secure data centers. All communications to and from the data center, are encrypted with full industry standard 128-bit SSL security.
Learn More About Our Data Centers
In addition, all credit card storage and processing is handled by Cayan. Learn More About Cayan
Who owns my information/data?
Can I process credit cards from StudioCloud
StudioCloud integrates with Cayan, our preferred payment gateway provider. With a Cayan account, you can process ePayments, save and store credit card information, and process payments made online.
What currencies does StudioCloud support?
StudioCloud supports all currencies.